Last Updated: June 2026
PapiPep respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit papipep.com or place an order with us.
1. Information We Collect
When you use our website or place an order, we may collect:
- Name, email address, and phone number
- Shipping and billing address
- Order details and purchase history
- Communications sent to us via email, contact forms, or WhatsApp
- Basic website usage data, such as pages visited and browser type
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you about your order, including shipping and tracking updates
- Respond to inquiries and provide customer support
- Improve our website, products, and customer experience
- Maintain records required for business, tax, and compliance purposes
3. WhatsApp Ordering
If you choose to order via WhatsApp, any information you share through that conversation, including your name, shipping address, and order details, is used solely to confirm and fulfill your order.
4. Information Sharing
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Shipping carriers, to deliver your order
- Payment processors, to process transactions where applicable
- Service providers who help us operate the website, email, or backend systems
- Legal authorities, if required by law or to protect our rights
5. Cookies and Website Data
Our website may use cookies or similar technologies to support basic site functionality, such as shopping cart features and analytics. You can control cookie settings through your browser.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain customer and order information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Choices
You may contact us at any time to ask what information we hold about you, to request corrections, or to request deletion of your information, subject to any legal or operational requirements that may limit deletion.
9. Children’s Privacy
Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under 21 years of age.
10. Changes to This Policy
PapiPep may update this Privacy Policy from time to time. The updated version will be posted on this page and will take effect upon posting.
11. Contact
If you have questions about this Privacy Policy or how your information is handled, contact:
PapiPep
Miami, Florida, USA
Email: orders@papipep.com
All products sold by PapiPep are strictly for laboratory research use only and are not for human or veterinary use.