Shipping Policy
Last Updated: June 2026
PapiPep ships orders Monday through Friday, excluding major holidays. All orders are processed from Miami, Florida, USA.
1. Order Processing
Orders placed for in-stock items before 1:00 PM Eastern Time on a business day are typically processed and shipped the same day. Orders placed after 1:00 PM Eastern Time, on weekends, or on holidays will usually be processed on the next business day.
All orders are subject to product availability, order review, and acceptance. Because PapiPep currently operates with a WooCommerce cart and WhatsApp-assisted/manual confirmation workflow, processing times may also depend on successful order verification and payment confirmation where applicable.
2. Shipping Method
Orders within the United States are shipped via USPS. Once a shipment has been handed to USPS and tracking has been issued, please allow time for the tracking information to update in the carrier’s system.
Estimated delivery times are provided as general guidance only and are not guaranteed. Delivery speed may vary depending on destination, shipping volume, carrier delays, weather conditions, and other factors outside of our control.
3. U.S. Shipping
Domestic U.S. orders typically arrive within 2 to 7 business days after shipment, depending on the destination and service level used. PapiPep does not guarantee carrier delivery times after a package has been accepted by USPS.
We make reasonable efforts to process and hand off eligible orders as quickly as possible, but delays caused by the shipping carrier are outside of our control.
4. Free Shipping
PapiPep offers free U.S. shipping on qualifying orders over $150 unless otherwise stated on the website.
5. APO/FPO and International Shipping
At this time, PapiPep does not ship to APO/FPO addresses.
At this time, PapiPep does not offer international shipping.
6. Tracking and Delivery Issues
If tracking shows that a package has been delivered but you have not received it, you must contact us promptly so we can review the issue and determine whether any carrier inquiry can be initiated.
PapiPep is not responsible for carrier-marked deliveries that are lost due to theft, address errors provided by the customer, unsecured delivery locations, or delays in reporting the issue. We recommend that customers verify shipping details carefully before submitting an order and monitor tracking updates closely.
If a package is returned to us due to an incorrect or incomplete address, failed delivery, or refusal by the recipient, additional shipping charges may apply before the order can be reshipped.
7. Missing, Incorrect, or Damaged Orders
If an item is missing from your package, incorrect, or arrives damaged, contact us as soon as possible at hello@papipep.com with your order details and a description of the issue.
When appropriate, PapiPep may request photographs, packaging images, shipping label images, or other supporting information in order to review the claim. If the claim is verified, we may provide a replacement, store credit, or another appropriate resolution at our discretion.
8. Research Product Handling
Because the products offered by PapiPep are research materials and may be sensitive to handling and storage conditions, customers are responsible for receiving, storing, and handling shipments appropriately once delivered.
PapiPep is not responsible for degradation, damage, or loss in value resulting from improper storage, mishandling after delivery, or delays caused after confirmed delivery.
9. Contact
If you have a shipping-related question, please contact:
PapiPep
Miami, Florida, USA
Email: orders@papipep.com
All products sold by PapiPep are strictly for laboratory research use only and are not for human or veterinary use.